One Day of What's Next in AI
You can’t walk into a room these days without hearing about AI. Join us for a day with no fluff; just sessions sharing how you can actually keep the human touch while implementing Agentic and other AI tools.
Complete Agenda coming soon!
The Future of Customer Experiences
8:00 AM ET
Networking Breakfast & Registration
9:00 AM ET
Opening Remarks
9:15 AM – 9:35 AM ET
20min
Keynote: Not Just a Pretty Interface: How e.l.f. Is Operationalizing AI
Ekta Chopra
AI Officer and Chief Digital Officer, e.l.f. Beauty
Anddria Varnado
Board Director, Pattern Beauty
9:40 AM – 10:00 AM ET
20min
Title Keynote: The AI Shelf: How AI Decides Which Products to Recommend
AI is rapidly changing how shoppers discover products, but most brands are still treating it like traditional search. In this opening keynote, Novi CEO Kimberly Shenk joins Walmart’s Tirath Kamdar to share how leading brands and retailers are adapting to a world where AI, not shoppers, decides which products get recommended. They’ll explore the strategies emerging leaders are using to increase visibility, build product authority, and earn AI recommendations, along with the biggest mistakes keeping brands off the AI shelf. As shopping shifts from search bars to conversational assistants, this session offers a practical playbook for competing in the next era of commerce.
Tirath Kamdar
Group Director, Product – Marketplace & Ecommerce, Walmart
Kimberly Shenk
Co-Founder & CEO, Novi
10:05 AM – 10:30 AM ET
25min
Retail and brand leaders have no shortage of AI pilots. Legacy players feel that gap most, while AI-native companies face no such drag and are already pulling ahead. This panel gets honest about why so many promising experiments stall before they hit the P&L, and what separates the organizations that convert AI into productivity and margin from those still running demos. Speakers will get candid about workflow redesign, adoption, incentives and ownership — the unglamorous work that determines whether AI scales or stays stuck in pilot purgatory.
Vijay Talwar
Chief Digital, Data & Technology Officer, Avolta
Justin Edwards
VP, Creative DTC & Ecommerce, SharkNinja
Sreeharsha Upadhyayula
VP, Transformation, Under Armour
10:30 AM -11:10 AM ET
40min
Networking Break + 1:1 Meetings
11:10 AM – 11:30 AM ET
20min
Session
11:35 AM – 11:55 AM ET
20min
Session
12:00 PM – 12:40 PM ET
40min
AI is transforming retail, but sustainable results require more than new technology. They require a new generation of leaders. In this interactive workshop, retail executives will explore the leadership capabilities needed to successfully guide their organizations through AI transformation. Through guided discussions, practical exercises, and strategic planning, participants will identify AI champions, uncover high-value opportunities for AI adoption, and begin building their own AI Leadership Blueprint for 2027. Attendees will leave with a practical framework for leading AI adoption that puts people first and technology second, creating the culture, capabilities, and roadmap needed to drive lasting business impact.
Sabrina Valdez
Founder, Next Move Consulting
12:45 PM – 1:30 PM ET
45min
1:10 PM – 1:25 PM ET
15min
1:30 PM – 1:50 PM ET
20min
Margaret Yuan
MIT AI Safety Fellow & Director of AI Innovation, Estée Lauder Companies
1:55 PM – 2:15 PM ET
20min
Session
2:20 PM – 2:40 PM ET
20min
Session
2:40 PM – 3:20 PM ET
40min
3:20 PM – 3:40 PM ET
20min
Session
3:45 PM – 4:05 PM ET
20min
Mandeep Bhatia
SVP, Global Digital Product & Omnichannel Transformation, Tapestry
Jenna Posner
CEO & Co-Founder, Chief Digital Agency
4:05 PM – 4:10 PM ET
5min
Closing Remarks
4:10 PM – 5:00 PM ET
50min
Closing Reception