One Day of What's Next in AI

You can’t walk into a room these days without hearing about AI. Join us for a day with no fluff; just sessions sharing how you can actually keep the human touch while implementing Agentic and other AI tools.

Complete Agenda coming soon!

The Future of Customer Experiences

8:00 AM ET

Networking Breakfast & Registration

9:00 AM ET

Opening Remarks

9:15 AM – 9:35 AM ET
20min

Keynote: Not Just a Pretty Interface: How e.l.f. Is Operationalizing AI
What happens when AI moves beyond a collection of pilots and starts changing how a company grows, operates and works? In this fireside, e.l.f. Beauty’s Chief Technology & AI Officer, Ekta Chopra, shares the philosophy behind the company’s AI strategy: “human first, human last.” She’ll explore how e.l.f. is applying AI across three interconnected areas—agentic growth, intelligent operations and the human-agent workforce. The conversation will examine how teams identify the right opportunities, move from interesting capabilities to tools people genuinely rely on, and redesign work around humans and agents. Drawing on initiatives including e.l.f.luencer, e.l.f.alytics, b.f.e.l.f. and e.l.f.abet, Ekta will offer a practical look at what it takes to move AI from experimentation into the way a business actually operates.

Ekta Chopra

Chief Technology & AI Officer, e.l.f. Beauty

Interviewed by

Anddria Varnado

Board Director, Pattern Beauty

9:40 AM – 10:00 AM ET
20min

Keynote: The AI Shelf: How AI Decides Which Products to Recommend
AI is rapidly changing how shoppers discover products, but most brands are still treating it like traditional search. In this opening keynote, Novi CEO Kimberly Shenk joins Walmart’s Tirath Kamdar to share how leading brands and retailers are adapting to a world where AI, not shoppers, decides which products get recommended. They’ll explore the strategies emerging leaders are using to increase visibility, build product authority, and earn AI recommendations, along with the biggest mistakes keeping brands off the AI shelf. As shopping shifts from search bars to conversational assistants, this session offers a practical playbook for competing in the next era of commerce.

Tirath Kamdar

Group Director, Product – Marketplace & Ecommerce, Walmart

Kimberly Shenk

Co-Founder & CEO, Novi

Interviewed by

Jenna Posner

Co-Founder & CEO, Chief Digital Agency

10:05 AM – 10:30 AM ET
25min

Panel: From Pilots to P&L
Retail and brand leaders have no shortage of AI pilots. Legacy players feel that gap most, while AI-native companies face no such drag and are already pulling ahead. This panel gets honest about why so many promising experiments stall before they hit the P&L, and what separates the organizations that convert AI into productivity and margin from those still running demos. Speakers will get candid about workflow redesign, adoption, incentives and ownership — the unglamorous work that determines whether AI scales or stays stuck in pilot purgatory.

Vijay Talwar

Chief Digital, Data & Technology Officer, Avolta

Justin Edwards

VP, Creative DTC & Ecommerce, SharkNinja

Moderator

Sreeharsha Upadhyayula

Frmr VP, Business Performance & Transformation, Under Armour

10:30 AM -11:10 AM ET
40min

Networking Break + 1:1 Meetings

11:10 AM – 11:30 AM ET
20min

Fireside Chat: Where AI Actually Creates Value in Luxury Retail
AI promises to transform retail, but luxury brands face a sharper question: where does it create real value, and where does it risk the experience customers are already paying for? MCM Worldwide’s Global Head of Process Innovation joins Akeneo’s Principal PXM Consultant to separate hype from business benefit and explain why MCM’s scale makes it fertile ground for testing new approaches before rolling them out further. They’ll cover automating behind-the-scenes work while protecting luxury’s high-touch experience, product discoverability, sourcing transparency, digital product passports, and the trusted data behind it all. The lessons translate to any retailer balancing automation against the experience they’re known for.

Irene Joo

Global Head of Process Innovation, MCM

Interviewed by

Virginie Cosset

Principal PXM Consultant, Akeneo

11:35 AM – 11:55 AM ET
20min

Presentation: Agentic Payments: The Next Frontier of Digital Transaction
Explore how agentic commerce is reshaping payments, from new authorization models and agent authentication to merchant APIs and fraud detection, and identify the foundational capabilities merchants and payment leaders should prioritize today to prepare for agent-initiated transactions.

Soha Hohnecker

Global Head of Sales & Marketing, Amazon Agentic Payments

12:00 PM – 12:40 PM ET
40min

Workshop: The Next Generation Leader: Building Your AI Leadership Blueprint for 2027
AI is transforming retail, but sustainable results require more than new technology. They require a new generation of leaders. In this interactive workshop, retail executives will explore the leadership capabilities needed to successfully guide their organizations through AI transformation. Through guided discussions, practical exercises, and strategic planning, participants will identify AI champions, uncover high-value opportunities for AI adoption, and begin building their own AI Leadership Blueprint for 2027. Attendees will leave with a practical framework for leading AI adoption that puts people first and technology second, creating the culture, capabilities, and roadmap needed to drive lasting business impact.

Sabrina Valdez

Founder, Next Move Consulting

12:45 PM – 1:30 PM ET
45min

Lunch

1:10 PM – 1:25 PM ET
15min

1:1 Meetings

1:30 PM – 1:50 PM ET
20min

Fireside Chat: Putting AI to Work: Moving Beyond Analysis This BFCM
BFCM is when speed matters most, and using AI to understand what’s happening is only the beginning. Triple Whale’s VP of Marketing sits down with a retail leader to explore how teams can move beyond analysis and use AI to make decisions, take action and get work done during the busiest time of the year. Attendees will leave with practical ways to use AI before, during and after BFCM, while understanding where human judgment and expertise remain essential.

Javier Marimon

VP, E-Commerce, Felina

Anthony DelPizzo

VP of Marketing, Triple Whale

1:55 PM – 2:15 PM ET
20min

The Future of Ecommerce Is Conversational
Shopping is becoming less about navigating menus and more about having meaningful, natural-language interactions that help people find the right product faster. This fireside chat explores how AI is reshaping ecommerce, from search and product discovery to personalized guidance and decision-making. Microsoft’s Director, Worldwide, Digital & AI joins Zoovu’s CEO for a practical conversation about what conversational experiences mean for brands, how customer expectations are evolving, and how businesses can use AI to make digital commerce more relevant, helpful and human.

Ashima Chetan

Director, Worldwide, Digital & AI, Microsoft

Interviewed by

Jonathan “JT” Taylor

CEO, Zoovu

2:20 PM – 2:40 PM ET
20min

Panel: The Next Customer Isn’t a Demographic: How AI Finds Demand Before It Shows Up in the Data

Christian Backe

Sr. Account Executive, Quantcast

Alicia Reich

VP, Digital Marketing, Movado Group

Moderated by

Suzy Davidkhanian

SVP, Content, EMARKETER

2:40 PM – 3:20 PM ET
40min

Networking Break & 1:1 Meetings

3:20 PM – 3:40 PM ET
20min

Fireside Chat: Building a Luxury-Grade AI Service Experience
How can you turn everyday customer conversations into insights that improve products, policies, and operations – and ultimately drive the highest performance outcomes? Top retail brands tap into their CX team and mine customer conversations for rich insights, feedback, improvements, and solutions, ultimately driving far higher performance outcomes than if they had kept the team siloed. Flip CEO Brian Schiff shares the stage with a leader in the retail space to discuss the invaluable insights revealed through customer interactions, how they’ve leveraged them, and how to find the right AI partner to drive growth through CX.

Gerardo Giannetti

Systems & Transformation Manager, Tory Burch

Brian Schiff

Co-Founder & CEO, Flip

3:45 PM – 4:05 PM ET
20min

Keynote: Tapestry Starts With the Customer, Not the Chatbot
AI doesn’t begin with a technology demo. It begins with a customer need. Mandeep Bhatia, who leads digital product and omnichannel innovation across Tapestry, will share how the company builds shared capabilities while preserving the distinct identities of Coach and Kate Spade. Joined by Jenna Posner, Mandeep will use Kate Spade’s gifting experience as a case study to explore how Tapestry turns consumer insight into AI experiences, prioritizes use cases, and evolves beyond basic service chatbots. The conversation will also address audience questions on AI adoption, prioritization, and what retailers with fewer resources should do next.

Mandeep Bhatia

SVP, Global Digital Product & Omnichannel Innovation, Tapestry

Interviewed by

Jenna Posner

Co-Founder & CEO, Chief Digital Agency

4:05 PM – 4:10 PM ET
5min

Closing Remarks

4:10 PM – 5:00 PM ET
50min

Closing Reception
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