Elevate the Experience
October 15, 2025 - New York City
Tapestry Global Headquarters, 10 Hudson Yards
Applications are closed.
Please email marketing@commercenext.com for more information.
This fall in NYC, we’re bringing together the sharpest minds in Ecommerce, Customer Service, Customer Experience, Loyalty, Returns and Fulfillment for a no-fluff, one-day event designed for Directors and VPs ready to lead what’s next.
Through bold keynotes, unfiltered panels and 1:1 meetings, we’ll unpack what really drives post-purchase success— turning first-time buyers into loyal advocates to leveraging smart tech, streamlining returns and creating customer experience that stick.
Topic Covered
- Smarter Order tracking & omnichannel communication
- Fast, transparent delivery & frictionless returns
- Memorable unboxing &sustainable packaging
- AI-powered support, feedback loops and automation
- Loyalty programs that work & personalization that connects
- Metrics that matter: CLV, repeat rate, return insights
- Community building through social & post-purchase marketing
- Future-proofing with tech, trends & customer expectations
The Location
SHiFT Midtown
330 W 38th St
New York, NY 10018
(Located in Midtown, SHiFT is a 15-minute drive or walk from the Javits Center)
Join Industry Leaders in a Night of Networking
You'll Be in Good Company!
See Who Registered For 2026:
Shawna Hausman, CEO & Founder, AAA Growth Agency
Justin Emig, CTO, Artisant Lane Furniture Collective
Scott Kramer, VP of Growth, AS Beauty
Ben Jata, Global Vice President, Authentic Brands Group
Menashe Wodinsky, Head of Brand and Performance Media, B&H Photo
Devang Modi, VP, Digital, Bausch & Lomb
Inga Shoberg, Senior Director, Integrated Marketing, Beauty by Imagination (Wet Brush, Goody, Bio Ionic & Ouidad)
Michelle Barresi, VP of DTC Marketing and Sales, Bedhead PJs
Audrey Stemberg, Director, Amazon, Beiersdorf
Jon Kosoff, Chief Digital Officer, Boot Barn
Anthony Mermelshtein, Head of Digital Commerce, Carbona
Jamie Mullaney, Vice President, Citi
Richard Cowell, VP, Digital Strategy & Operations, Citizen Watch America
Barbara Garces, Chief Digital Officer, Citizen Watch America
Bernadette DeAngelis, Director, Marketing Transformation & Operations, Coach
Ashish Nachane, Head of Data and Analytics, David Yurman
Agnes Lee, Global Media Operations Manager, Diageo
Jana Meredith, Director, IT Business Integration & Strategy, Dollar General
Melissa Roth, Senior Director of Product, Dollar General
Samantha Simmons, Director, IT Business Development, Dollar General
Tom Hutchins, SVP, Technology, Dollar General
Kelly-Ann Pinnock, Senior Director, IT Business Integration & Strategy – Merchandising and Digital, Dollar General
Lauren Porten, Director of Digital Sales, Eataly
Brandon Bae, Director of Global E-commerce, EBIN New York
Mitch Ebrahimi, Senior Director, Ecommerce & Digital Strategy, Effy Jewelry
Avani Oswal, VP of Ecommerce, Elizee Shoes
Shayna Lewis, Director, Strategy & Influencer, Enhance Wellness
Scott Lux, EVP, Technology & Ecommerce, Esprit
Bobbi Citron, Strategic Planning & Forecast Director, Estée Lauder
Catherine Ma, VP, Digital Marketing, The Estée Lauder Companies
Elisabeth Barclay, Director, Retention & Engagement Marketing, Etsy
Paulina Yick, Global Portfolio Marketing Director, Experian
Patty Song, Head of Merchandising (Interim), Faherty
Greta Perezcasas, Executive Director, Ecommerce, Former Estée Lauder Companies
Marc Lupinacci, Vice President of Growth, GarageCo
Jim Okamura, Co-Founder, Global E-Commerce Leaders Forum
Ujjaini Lahiry, Interaction Designer, Google
Devan Cooley, Product Manager, Hibbett | JD Sports US
Cameron Smith, Senior Digital Product Manager, Hibbett | JD Sports US
Eesha Choudhari, Principal Product Manager, Ipsy
Michelle Frank, Head of Global Ecommerce, JBL
David Jockin, Consultant, JustFoodForDogs
Stephanie Shui, Director, Global Business Strategy, Kate Spade
Selmin Karatas, Co-Founder, Kazani
Marissa Pipkin Caiano, Vice President, Strategic Partnerships, KEH
Bob Yarbrough, SVP, Ecommerce, Knitwell Group
Ioanna Protopapadaki, CRM & Loyalty Manager, KORRES
Vicenc Ferrer, Head of Partnerships, US, Lingokids
Armen Danelian, Director of Digital Experience, London Jewelers
Cartoon Givanon, Senior Manager, Visual Merchandising, Experiential Design & Luxury Brand Activations, L’Oréal
Vilasinee Givanon, Senior Visual Merchandising Manager, L’Oréal
Richard Ung, VP, Digital Product Management, Macy’s
Grant Cerny, Senior Director, Product Management, Macy’s
Rohit Nathany, Chief Product & Technology Officer, Mejuri
Chris Mascarenas, Architect, Michael Kors
Kevin Ertell, Ticket Revenue Lead & CEO, Minnesota Timberwolves and Mistere Advisory
Joshua Rockoff, Interim President, Modell’s Sporting Goods
Spring Seip, Finance, Molton Brown
Jen Twersky, Growth Strategy Lead, Nestlé Health Science
Laura Cantor, VP of Marketing, New York & Company
Tiffany Zhou, Co-Founder & Creative Director, OLEADA
Jeff Haddox, CTO, Omni Retail Enterprises
Angela Clark, VP of Digital, Patagonia
Anum Tariq, VP, Creative, Pattern Brands
Yatin Patel, Senior Technology Lead, IT, PepsiCo
Brooke Gieseler, Digital, Pfizer
TJ Papp, President, Prepared Hero
Steve Choi, Director, Digital Marketing & Product Owner, Prudential Insurance
David Cost, VP of Digital & Ecommerce, Rainbow Shops
Dawn Robertson, CEO, Rene Ruiz
Doug Weich, Connector, Retail AI Council
Ezra Chasser, Director, Performance Marketing, Ross-Simons
Diana Stuparu, VP, Ecommerce, Ross-Simons
Gareth Hughes, VP, IT Americas, Samsonite
Gizem Basara, Ecommerce & Digital Marketing Specialist, SCL Footwear Group
Santosh Bhat, Director of Ecommerce, Shop LC
Steve Newton, President, Simply Kitchens
Colleen Waters, VP, Ecommerce, Steve Madden
Yonah Lowenstein, Head of Sales – North America, Sweet Night Innovations
Jon Gerhard, VP, Digital & Client Services, TAG Heuer
Heather Roetman, Executive Director, Global Technology, The Estée Lauder Companies
Gerald Dillon, Marketing Director, The Estée Lauder Companies, Inc.
Rebecca Godecke, Senior Vice President, Online, The Home Depot
Tom Limongello, Host, The Middlemen Podcast
Andy Laudato, EVP & COO, The Vitamin Shoppe
Amy Benaroya, Director, Lifecycle, Thirty Madison
Jesse Allouf, Chief Marketing Officer, Tire Agent
Alicia Reddan, Senior Director, E-Commerce, TOD’s Group
Lisa Westhafer, Founder, True Beauty Lashes
Liesel Walsh, VP, Customer Strategy, Veronica Beard
Jennifer Chaffee, Product Manager, Walgreens
Ian Burton, Principal Product Manager, Walmart
Marlene Hahitti, US Sales Director, Xplora
Our Sponsors & Partners
Thank you to our sponsors and partners.
Our event could not be possible without their support!
Presenting
Partners:
Supporters:
Bar Sponsor:
